Ordering

UNITED STATES
Customer Service:
1-800-992-1120
Use Option 1
Customer Service FAX:
1-800-752-6258
E-mail Customer Service

CANADA
Exclusive Canadian Distributor of
HollisterStier Allergy Products
Omega Laboratories Limited
www.omegalaboratory.com

INTERNATIONAL
Customer Service:
1-509-482-1732
FAX: 1-509-482-3540
E-mail International Customer Service

How Do I Place My Order?

Just FAX or mail your signed prescription order to HollisterStier Laboratories at the phone number or address below. Upon request, one of our Customer Service Representatives will acknowledge your order in 2-3 business days.

What is a Standard Prescription Set?

A set normally consists of four or five 5mL vials of graduated dilutions as prescribed. You have the option to choose either 5mL or 10mL refill vials.

How Many Antigens May I Specify for a Mix?

We will allow a maximum of 12 antigens in a single prescription set. For optimal dosing, we recommend no more than four, based on literature. (Weber, R.W. Immunotherapy with Allergens. JAMA. 1997; 287:1881 - 1887.)

When Will I Receive My Prescription Set?

You will receive your prescription in approximately 21 to 28 days after your order has been received. This includes a 14-day sterility test mandated by the FDA. All prescriptions are shipped via second day air.*

What is the Price of a Prescription Set?

Refer to your current Price List. All custom prescription sets that contain 5 antigens or less are available at a single price, with the exception of those containing Standardized Products or Premium Antigens. The labor intensive methodology of collecting and extracting these antigens necessitates a slightly higher price. Weaker dilutions are available upon request.

What if I Have a Question?

We are here to help in any way we can. Please telephone, write, email, or FAX our Customer Service Department for technical or ordering assistance.

• FAX Orders:
  1-800-752-6258
• Customer Service:
  1-800-992-1120
  E-mail Customer Service
  FAX: 800-752-6258
  P.O. Box 3145
  Spokane, WA 99220-3145

Safety, Sterility and Accuracy

Our experienced staff and state of the art facilities are at the heart of our quality promise.

• Experienced, aseptically trained technicians.
• Aseptic manufacturing facility with HEPA filtered air and Laminar Flow individual workstations.
• Quality Assurance Experts continuously monitor systems and activities, and test every lot for sterility (14 day test).

Economy and Efficiency

• Let us manage the details and free you and staff members for other important activities. In addition:Save valuable storage space and eliminate the need to maintain costly extract inventories.
• Is readily accepted by most third-party payers.
• Reduces tedious recordkeeping.
• We provide:
  -Mixture and dilution reports
  -Computerized refill tracking
  -Personalized packaging/labels

Simplified Order Procedure

• All prescriptions available at one price. **
• Postage paid or faxable forms make order placement fast and efficient.
• Orders acknowledged in 2-3 business days upon request and shipped to your office in approximately 21 to 28 days. ***